Returns & Exchanges
At Bemis Bio Bidet, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return unused and uninstalled products in their original packaging within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label if applicable.
Pack with Care
Securely pack the items in their original, unopened packaging to ensure they are protected during transit back to our facility.
Refund Processing
Once your return is received and inspected, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing